| Privacy Policy |
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It is the policy of GameTablesUSA to keep your email address, mailing address, and all personal information we may receive about you completely private. We will never disclose personal information about you to any third party other than to process your order without first receiving your permission or unless we are under legal obligation to do so.
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| Warranty Service |
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All of our suppliers hold to the strictest standards of quality control, and all of our products carry manufacturer warranties.
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If by chance you receive a product which is defective, the warranty information and service address will be clearly marked on or in the package you receive. If you ever have questions not answered by the manufacturer, please call us at 1-888-859-7793 or email us at: contact@gametablesusa.com. |
| Curbside Delivery Information |
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All games include curbside shipping within the continental U.S (the lower 48 states) included in the purchase price.
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Deliveries to locations in Hawaii and Alaska can be obtained for an additional delivery charge. Please contact us for a freight quote prior to placing your order.
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We do not currently accept international orders.
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The delivery person requires your assistance in unloading your table, and leaves the table at the curbside.
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Any additional services, such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the price of the table.
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The cost of these additional services vary from city to city. They usually cost between $75.00 and $150.00 extra.
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You may purchase these additional services directly from the trucking company when they call you for an appointment.
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| Shipping |
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All game tables are shipped with 100% insurance coverage only if the below guidelines are followed:
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Since freight shipments are quite different than UPS, FedEx or USPS shipments, we want to make sure that our customers understand the shipping procedures to avoid surprises at the time of delivery.
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The trucking company will contact you to set up a delivery appointment.
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It will be a estimated time window of about 2-5 hours.
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All deliveries occur Monday - Friday during regular business hours.
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It is important to keep your scheduled appointment. If you miss the scheduled appointment, the driver will need to reschedule the delivery from the local terminal and they will charge you a redelivery charge.
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Shipping is normally 10 - 15 business days on most games and 20 - 25 business days for Murrey Pool Tables (they are custom built). These shipping schedules are estimates only.
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Once the Truck Reaches Your Delivery Address?
The item will be delivered from the rear of the truck at your address. You will be required to accept and remove the merchandise from the rear of the truck. The freight company will NOT take it inside.
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Because oversized items are heavy and often difficult to handle, we strongly recommend that you have help available to remove the product from the truck and move it to its final location.
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Before you sign for the delivery, it is important to inspect the packaging for any potential damage that may have occurred while in transit. Please keep in mind that it is normal for the packaging to show some wear.
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Please inspect your shipment once the table arrives. If there is any visible damage or if any cartons are missing refuse delivery and contact us immediately. We will immediately arrange a new table to be shipped to you. Any damages must be reported to GameTablesUSA within 5 days of receipt of goods.
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If you take claim of the table, you the customer are responsible for all return shipping charges.
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If any minor damage has occured that you believe can be replaced with parts, note damage on delivery receipt and accept table.
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If you are unable to fully inspect entire contents upon delivery, you must write "SUBJECT TO FURTHER INSPECTION" on delivery receipt. This insures we are able to file a proper concelled damage claim with the carrier.
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If the driver does not allow you to sign the delivery receipt in the above mentioned procedures, refuse delivery and call us.
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Deliveries that are signed free and clear of damages will be the receipient's responsibility, no exceptions.
SHIPPING OPTIONS AND THEIR DESCRIPTION:
Standard Curbside Delivery:
With curbside shipping, the freight company is not responsible for carrying the product into the building, unloading the package from the truck, or assembling your purchase. For heavier items, we strongly recommend you have the appropriate assistance available at the time of delivery. The freight company will notify you by phone to schedule a delivery date and time window. Typically, there will be a four-hour timeframe for the delivery and someone must be home for the item to be delivered.
Lift Gate Service:
Lift gate services adds a lift gate to assist in unloading the product from the truck. Driver is not required to carry the product into your garage or home, nor assemble the product. You should have appropriate resources on location for assisting with getting the product into your home or business.
Inside Delivery and Setup:
The delivery company will deliver the product to your home or business, unload, carry into the building (up or down two flights of stairs max), set up the product, and remove all debris after assembly. Should the product you are looking at not have this option, you can contact us at 866-396-5383 for a custom quote on this or anything else that you might need.
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| Cancellation Policy |
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If you wish to cancel your order BEFORE shipment, GameTablesUSA will gladly provide a full store credit, refund the total amount by company check or credit the amount directly to your card.
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If you wish to cancel your order AFTER shipment, the customer must return all product at their own expense to receive a full store credit minus applicable restocking fees, refund by company check minus 3% plus applicable restocking fees, or credit to the charge card minus 6% of the total purchase price and restocking fees. Actual shipping charges from the original purchase will be deducted from the refund or credit as well.
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| Return Policy |
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If you are not completely satisfied with your order you may return it within ten days for a refund or exchange, provided that:
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Customer must request via email and receive prior approval for a return authorization number from GameTablesUSA. To request a return authorization number, please send a request by email to: contact@gametablesusa.com |
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Products are still in their original box and packing. |
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All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Pool cues must be unused and un-chalked. |
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Original shipping and handling charges are not refundable. Actual shipping cost will be deducted from refund for all orders that offer free shipping. Please keep in mind that shipping costs can be very expensive (usually between $125 and $400 each way) for large items such as game tables that must be shipped via freight truck and in some cases it costs more to return an item than to keep it. |
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Customer is responsible for costs and arrangements for shipping and proof of delivery on all returns. Please retain tracking information from the shipper until you have been credited. We highly recommend using a reputable carrier capable of providing proof of delivery and insurance as the game must be received in new condition. |
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A 25% restocking fee will be deducted from refund for all returned, non-defective merchandise. |
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Any orders that are refused upon delivery, undeliverable, or cancelled after being shipped will be subject to the above return policy.
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